CITY OF VALLEJO
ADA/504 GRIEVANCE PROCEDURE
The Complaint and Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA") and Section 504 of the Rehabilitation Act of 1973. It may be used by anyone who wishes to file a complaint or grievance alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Vallejo. The City of Vallejo's Personnel Policy governs employment-related complaints of disability discrimination.
The City of Vallejo wants to hear concerns and complaints from citizens in order to provide accessible programs, services, and activities. A citizen can call with a comment, concern, or complaint without filing a formal grievance. A formal grievance can be filed by completing the Grievance and Complaint Form or by contacting the ADA Coordinator, Mey Saephan.
If the citizen wants to file a formal grievance, grievance procedures and forms are provided. It is preferred that the grievance be in writing and contain information about the alleged discrimination such as name, address, and contact information of the grievant. A description of the problem that includes location and date is requested.
Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. If additional accommodations are needed, please contact the ADA Coordinator.
The complaint should be submitted by the grievant and/or his/her designee using the Grievance and Complaint Form as soon as possible but no later than 60 calendar days after the alleged violation to:
Mey Saephan, ADA/504 Coordinator
City of Vallejo
555 Santa Clara Street
Vallejo CA 94590
Phone: (707) 553-7239
TTY: California Relay at 7-1-1
[email protected]
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or her designee will respond in writing and, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Vallejo and offer options for substantive resolution of the complaint.
If the response by the ADA Coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the ADA Coordinator or her designee.
Within 15 Calendar days after receipt of the appeal, the ADA Coordinator or her designee will meet with the complainant to discuss the complaint and possible resolutions. Withing 15 calendar days after the meeting, the ADA Coordinator or her designee will respond in writing and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator or her designee, appeals to the ADA Coordinator or her designee, and responses from these two offices will be retained by the City of Vallejo for at least three years.